Warranty Coverage
All products sold on ABEER AL SHOOQ come with a minimum 3-month warranty against manufacturing defects. Select products (screens, keyboards, batteries) carry up to 12 months warranty.
What's Covered
- Manufacturing defects in materials
- Premature component failure under normal use
- Dead pixels (for screens — if more than 5 dead pixels)
- Battery not holding charge from day of purchase
What's NOT Covered
- Physical damage caused by the buyer (cracked PCB, dropped items, broken connectors)
- Liquid damage or corrosion
- Damage caused by improper installation, reverse polarity, or short circuits caused by technician error
- Items with removed, tampered, or defaced warranty stickers
- Products that have been repaired or modified by unauthorized third parties
How to Claim Warranty
- Contact Us: Email support or message WhatsApp with your order number, product serial number, and a description of the defect.
- Provide Evidence: Share clear photos or a short video demonstrating the defect.
- RMA Authorization: Our team will review your claim and issue a Return Merchandise Authorization (RMA) number.
- Ship the Item: Carefully pack the item in protective anti-static packaging and send it to our service center with the RMA number clearly marked.
- Resolution: Upon receipt and inspection, we will repair or replace the item within 3-7 business days. If a replacement is unavailable, a full refund or store credit will be issued.
Warranty Turnaround Time
We understand you need your parts quickly. Most warranty claims are resolved within 3 to 5 business days of receiving the defective item at our facility.